You can return any product purchased on soldered.com to us, regardless of the reason, within 14 days and receive a full refund for it.
The period starts from the day of receiving the goods. If the 14-day period ends on a non-working day, the return period is extended until the next working day. Before returning the items, please let us know that you are returning the goods via email. The amount we will refund you will include the shipping fee you paid if the return is within 14 days. After receiving your request for a return and the goods you sent us, we will refund your money within 14 days.
You cannot return an item that is personalized (e.g. printed circuit boards or 3D prints made to order). During the 14 days, you must not use the product but only do what you could do with it if you found it in the store. The product must be returned in its original packaging.
You are responsible for the shipping cost of the goods you are returning. If it is necessary to pay transport costs upon receipt of the goods, we will have to reject the goods. The goods should be sent to the following address:
Soldered Electronics d.o.o.
Vinkovacka cesta 68
31000 Osijek
Croatia
With the note: return of goods
If the product you received is faulty upon receipt or does not work as described on its product page, you have the right to a new item or a discount code that you can use for any other product in the amount of the faulty product. Only in special cases (when it has been less than 14 days since purchase and the product cannot be repaired) do you have the right to a full refund. The product warranty lasts two years.
Before returning the items, please let us know that you are returning the goods via email. The amount we will refund you will include the shipping fee you paid. After receiving your request, we will send you a new item/send a discount code/return your money within 14 days. We need to receive your goods back within that period. You cannot return an item that is personalized (e.g. printed circuit boards or 3D prints made to order), unless the quality of the production is such that the product does not perform its intended purpose.
The goods should be sent to the following address:
Soldered Electronics d.o.o.
Vinkovacka cesta 68
31000 Osijek
Croatia
With the note: return of goods
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