Get in touch with us!

Soldered Electronics d.o.o.

Vinkova─Źka cesta 68

31000 Osijek

CROATIA

VAT ID: HR83200237288

IBAN: HR05 2484 0081 1077 0970 4

Email: hello@soldered.com

Contact form

    Frequently asked questions

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    • All
    • Delivery and Returns
    • Orders
    • Payment
    • User Account
    Delivery and Returns

    When can I expect a refund for the returned item?

    The refund will be processed using the payment method you used during the purchase and will be credited to your credit or debit card within 14 days from the moment we receive your return in our warehouse. After we process your return, it may take up to 5 working days for the money to appear on your credit card.

    Delivery and Returns

    How can I return my order?

    If the item doesn’t meet your expectations, you can return it within 14 days of delivery. Please notify us in advance by filling out the return form. Kindly provide us with the order number or invoice number to expedite the return process. You can return the items by sending the package to any postal office or courier service.

    Please retain the proof of shipment until you receive your refund, as the complete processing of the return may take up to 14 days. You can refer to our website for detailed information about our return policy.

    If you have any further inquiries or need assistance with the return process, don’t hesitate to contact us. We’re here to help!

    Delivery and Returns

    What if I receive a faulty/damaged item?

    If you notice any damage to your package and items or receive a defective item, please don’t hesitate to contact us via the form so we can arrange a replacement.

    To expedite the process and send a new, functional item as soon as possible, kindly pack the defective item in any packaging material before the courier service collects it from your address. The replacement will be promptly carried out at our expense. You can find detailed information about our return and exchange policy here.

    Orders

    Why was my order canceled?

    If we cancel your order, it is usually due to reduced stock availability or an error in the warehouse during packing. The items you ordered might have been highly sought after, leading to their sell-out shortly before your order was processed. In rare cases, stock levels may not have been updated in our system on time, resulting in the cancellation of the order. You would not be charged for the canceled items if you paid with a credit card. However, if you paid through a bank transfer, it may take up to 5 business days for the funds to appear in your account.

    Note: If you are outside the EU and wish to order batteries from our webshop, please know that your order will be, unfortunately, canceled. All orders shipped outside the EU are delivered through DHL, and since batteries are classified as Dangerous Goods by them, unfortunately, we won’t be able to send them. In this case, we will issue a refund for the amount of the undelivered batteries.

    Orders

    How can I know if my order has been placed?

    Once your order is successfully placed, you will see a confirmation on the screen, and you will receive an email with the confirmation containing the order number as a reference. Additionally, you can log in to your Soldered account and review your recent orders in the “My Orders” section.

    If you have any concerns or questions about your order status, feel free to reach out to us. We’re here to assist you!

    Orders

    How can I place an order?

    To successfully place an order, follow these simple steps:

    1. Add the desired products and quantities to your cart by clicking “Add to Cart.” Once you have finished selecting products, open your cart by clicking on “View Cart” in the top right corner.
    2. After entering your cart, click “Proceed to Checkout” to proceed with the payment.
    3. Provide the necessary address and delivery information.
    4. Choose your preferred shipping and payment method and fill in the required details.
    5. Double-check your order and apply any discount codes if you want to use them.
    6. Once your order is successfully placed, you will see a confirmation on the screen, and you will receive an email with the confirmation containing the order number as a reference.

    If you have any further questions or need assistance, feel free to reach out to us.

    Orders

    Is there a minimum order amount?

    No, you can order even just one resistor if you need it.

    Orders

    Can I cancel my order?

    If you made a mistake or simply changed your mind after placing the order, don’t worry. As long as your package has not been packed, you can cancel it. Use the contact form above to send us a cancellation request.

    Payment

    Can I receive an invoice in the name of my company?

    Yes, at Soldered Electronics, we issue invoices in your company’s name.

    Kindly be aware that if your company is registered in the European Union, select the “Company Invoice” option during checkout and provide your company details, such as company name, address, and Tax Number.

    Based on this information, we will issue a correct invoice and deliver the requested goods accordingly.

    Payment

    What are my delivery options?

    We provide various delivery options for you during the checkout process, allowing you to select the one that best suits your preferences. We offer our European customers reliable services such as DHL Express, GLS, and DPD. We also provide worldwide delivery through DHL Express if you’re ordering from outside Europe.

    Additionally, we offer free shipping to select destinations for orders that meet a specific amount.

    To learn more about shipping options available for your country, please click here.

    Payment

    What are my payment options?

    The payment can be made using your credit or debit card during the checkout process. For our international customers/clients, we offer secure payment options with multiple currency support for a hassle-free shopping experience.

    We accept various card types: Visa, Diners, American Express, Discover, Maestro, and MasterCard.