If we cancel your order, it is usually due to reduced stock availability or an error in the warehouse during packing. The items you ordered might have been highly sought after, leading to their sell-out shortly before your order was processed. In rare cases, stock levels may not have been updated in our system on time, resulting in the cancellation of the order. You would not be charged for the canceled items if you paid with a credit card. However, if you paid through a bank transfer, it may take up to 5 business days for the funds to appear in your account.
Note: If you are outside the EU and wish to order batteries from our webshop, please know that your order will be, unfortunately, canceled. All orders shipped outside the EU are delivered through DHL, and since batteries are classified as Dangerous Goods by them, unfortunately, we won’t be able to send them. In this case, we will issue a refund for the amount of the undelivered batteries.