Email: hello@soldered.com
Headquarters: Soldered Electronics d.o.o., Vinkovačka cesta 68, 31000 Osijek, Croatia.
US Office: Soldered Electronics Ltd, 400 Rella Vlvd, Ste. 297 #19, Montebello, NY 10901, United States.
The refund will be processed using the payment method you used during the purchase and will be credited to your credit or debit card within 14 days from the moment we receive your return in our warehouse. After we process your return, it may take up to 5 working days for the money to appear on your credit card.
If the item doesn’t meet your expectations, you can return it within 14 days of delivery. Please notify us in advance by filling out the return form. Kindly provide us with the order number or invoice number to expedite the return process. You can return the items by sending the package to any postal office or courier service.
Please retain the proof of shipment until you receive your refund, as the complete processing of the return may take up to 14 days. You can refer to our website for detailed information about our return policy.
If you have any further inquiries or need assistance with the return process, don’t hesitate to contact us. We’re here to help!
If you notice any damage to your package and items or receive a defective item, please don’t hesitate to contact us via the form so we can arrange a replacement.
To expedite the process and send a new, functional item as soon as possible, kindly pack the defective item in any packaging material before the courier service collects it from your address. The replacement will be promptly carried out at our expense. You can find detailed information about our return and exchange policy here.
On your user account, click the icon in the top right corner to redirect to the Overview page. You can easily modify your personal information, such as your name and address. To ensure we can provide information about your orders and deliveries, it would be helpful to add your contact number.
Do you want to change your email address?
You can change your email address just like any other information. After entering the new email address, we will send a confirmation of the change to your old email address. If you receive such an email and you didn’t request an email address change, please follow the instructions in the email.
Note: It may take up to 3 hours before you receive the email. Also, be sure to check your spam or junk folder.
Yes! You can place an order even without creating a user account. However, if you register, you’ll enjoy additional benefits, such as access to your order history. We are continuously improving our services, and we offer unique discount systems and other advantages for those with user accounts.
Your choice is equally valuable to us, and we will always be here to ensure you have a pleasant shopping experience, regardless of your decision!
No worries! The registration process is simple and quick. Just follow these few steps, and you’ll be ready to start shopping in no time.
We’re delighted to have you with us and wish you a pleasant shopping experience!
If we cancel your order, it is usually due to reduced stock availability or an error in the warehouse during packing. The items you ordered might have been highly sought after, leading to their sell-out shortly before your order was processed. In rare cases, stock levels may not have been updated in our system on time, resulting in the cancellation of the order. You would not be charged for the canceled items if you paid with a credit card. However, if you paid through a bank transfer, it may take up to 5 business days for the funds to appear in your account.
Note: If you are outside the EU and wish to order batteries from our webshop, please know that your order will be, unfortunately, canceled. All orders shipped outside the EU are delivered through DHL, and since batteries are classified as Dangerous Goods by them, unfortunately, we won’t be able to send them. In this case, we will issue a refund for the amount of the undelivered batteries.
Once your order is successfully placed, you will see a confirmation on the screen, and you will receive an email with the confirmation containing the order number as a reference. Additionally, you can log in to your Soldered account and review your recent orders in the “My Orders” section.
If you have any concerns or questions about your order status, feel free to reach out to us. We’re here to assist you!
To successfully place an order, follow these simple steps:
If you have any further questions or need assistance, feel free to reach out to us.
No, you can order even just one resistor if you need it.
If you made a mistake or simply changed your mind after placing the order, don’t worry. As long as your package has not been packed, you can cancel it. Use the contact form above to send us a cancellation request.
Yes, at Soldered Electronics, we issue invoices in your company’s name.
Kindly be aware that if your company is registered in the European Union, select the “Company Invoice” option during checkout and provide your company details, such as company name, address, and Tax Number.
Based on this information, we will issue a correct invoice and deliver the requested goods accordingly.
We provide various delivery options for you during the checkout process, allowing you to select the one that best suits your preferences. We offer our European customers reliable services such as DHL Express, GLS, and DPD. We also provide worldwide delivery through DHL Express if you’re ordering from outside Europe.
Additionally, we offer free shipping to select destinations for orders that meet a specific amount.
To learn more about shipping options available for your country, please click here.
The payment can be made using your credit or debit card during the checkout process. For our international customers/clients, we offer secure payment options with multiple currency support for a hassle-free shopping experience.
We accept various card types: Visa, Diners, American Express, Discover, Maestro, and MasterCard.
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